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Fourways · Priority attendance

Cloudy or Hollow Ice Cubes in Fourways

Cloudy or Hollow Ice Cubes in Fourways, Johannesburg. Cubes are white, soft, hollow or misshapen.

Urgency for this fault is normally priority. Call-outs are run from the central Johannesburg base, which keeps attendance windows short for kitchens in the northern and central suburbs.

The ice plant here is mostly estate clubhouses, guest houses, small restaurants and private bars, so the work is weighted towards undercounter and small modular machines. Water in this part of Gauteng is moderately hard, so scale on evaporator plates, spray bars and float valves is the single most common reason output drifts below the plate rating.

We diagnose in order of likelihood rather than replacing parts speculatively: descale water circuit and inspect spray bars, then measure pump flow and current, then check purge cycle operation.

Area
Fourways, Johannesburg
Urgency
Priority
Call
069 268 0988

What we check first

Likely causes

  • Scale in the sump, pump and spray bars
  • Blocked spray bar holes reducing water distribution
  • Water circuit not purging dissolved solids
  • Weak water pump flow
  • Hard or untreated water supply

How it is tested

Diagnostic sequence

  • Descale water circuit and inspect spray bars
  • Measure pump flow and current
  • Check purge cycle operation
  • Test water hardness
  • Compare cube weight before and after descale

FAQs

Frequently asked questions

What causes cloudy or hollow ice cubes?

The usual causes are scale in the sump, pump and spray bars, blocked spray bar holes reducing water distribution, water circuit not purging dissolved solids, weak water pump flow. Which one applies is settled on site by measurement, not guesswork.

How quickly can you attend in Fourways?

Priority attendance applies to this fault. Call-outs are run from the central Johannesburg base, which keeps attendance windows short for kitchens in the northern and central suburbs. Call 069 268 0988 for the next available slot.

How is it diagnosed?

Descale water circuit and inspect spray bars; Measure pump flow and current; Check purge cycle operation; Test water hardness; Compare cube weight before and after descale.

Is this common on undercounter ice machines?

The most common fault on undercounter machines is not a fault at all: enclosed cabinetry starving the condenser of air. On undercounter ice machines in Fourways we see this fault regularly, usually alongside overdue descaling.

Which service will fix it?

Ice Machine Replacement normally resolves it. One to three days depending on access and configuration.

Can we keep operating in the meantime?

Sometimes — where the fault is a water-side problem the machine can often be run on reduced output until parts arrive. Where a compressor or leak is involved we advise buying in bagged ice while the repair is completed.

Cloudy or Hollow Ice Cubes in Fourways

Complex-wide work is quoted per block with a single point of contact.