Reyds.Heat pumps · Boilers · Steam

Priority attendance

Cloudy or Hollow Ice Cubes

Cubes are white, soft, hollow or misshapen.

We diagnose in order of likelihood rather than replacing parts speculatively, starting with the water circuit and harvest cycle before any sealed-system work is quoted.

Urgency
Priority
Coverage
Johannesburg, Ekurhuleni, West Rand, Midrand, Centurion and Pretoria
Call
069 268 0988

What we check first

Likely causes

  • Scale in the sump, pump and spray bars
  • Blocked spray bar holes reducing water distribution
  • Water circuit not purging dissolved solids
  • Weak water pump flow
  • Hard or untreated water supply

How it is tested

Diagnostic sequence

  • Descale water circuit and inspect spray bars
  • Measure pump flow and current
  • Check purge cycle operation
  • Test water hardness
  • Compare cube weight before and after descale

Service areas

Cloudy or Hollow Ice Cubes by area

FAQs

Frequently asked questions

What causes cloudy or hollow ice cubes?

The usual causes are scale in the sump, pump and spray bars, blocked spray bar holes reducing water distribution, water circuit not purging dissolved solids, weak water pump flow. Which one applies is settled on site by measurement, not guesswork.

How quickly can you attend in Johannesburg?

Priority attendance applies to this fault. Call-outs are run from the central Johannesburg base, which keeps attendance windows short for kitchens in the northern and central suburbs. Call 069 268 0988 for the next available slot.

How is it diagnosed?

Descale water circuit and inspect spray bars; Measure pump flow and current; Check purge cycle operation; Test water hardness; Compare cube weight before and after descale.

Is this common on nugget ice machines?

Nugget plant is popular in healthcare because the ice is chewable, which also means the hygiene requirement on the dispense path is stricter. On nugget ice machines in Johannesburg we see this fault regularly, usually alongside overdue descaling.

Which service will fix it?

Ice Machine Descaling normally resolves it. Two to four hours per machine.

Can we keep operating in the meantime?

Sometimes — where the fault is a water-side problem the machine can often be run on reduced output until parts arrive. Where a compressor or leak is involved we advise buying in bagged ice while the repair is completed.

Report cloudy or hollow ice cubes

Diagnostic attendance across Johannesburg, Ekurhuleni, West Rand, Midrand, Centurion and Pretoria.