Cloudy or Hollow Ice Cubes in Waterfall Valley

The usual causes are scale in the sump, pump and spray bars, blocked spray bar holes reducing water distribution, water circuit not purging dissolved solids, weak water pump flow. Which one applies is settled on site by measurement, not guesswork.

Priority attendance applies to this fault. Midrand and Centurion sit on the route between the Johannesburg and Pretoria runs, so attendance windows here are usually the shortest available. Call 069 268 0988 for the next available slot.

Descale water circuit and inspect spray bars; Measure pump flow and current; Check purge cycle operation; Test water hardness; Compare cube weight before and after descale.

Cube clarity is the fastest indicator of scale: cloudy, hollow cubes mean the water circuit needs descaling before anything else is investigated. On cube ice machines in Waterfall Valley we see this fault regularly, usually alongside overdue descaling.

Ice Machine Descaling normally resolves it. Two to four hours per machine.

Sometimes — where the fault is a water-side problem the machine can often be run on reduced output until parts arrive. Where a compressor or leak is involved we advise buying in bagged ice while the repair is completed.