Ice Machine Not Making Ice

The usual causes are water supply isolated, low pressure or a failed inlet valve, float or water level control stuck, harvest control or thermostat failed, loss of refrigerant charge. Which one applies is settled on site by measurement, not guesswork.

Same-day attendance applies to this fault. Call-outs are run from the central Johannesburg base, which keeps attendance windows short for kitchens in the northern and central suburbs. Call 069 268 0988 for the next available slot.

Confirm water pressure and inlet valve operation; Check sump fills to the correct level; Read suction and discharge pressures; Verify harvest and bin controls; Test compressor electrically and for differential.

Cube clarity is the fastest indicator of scale: cloudy, hollow cubes mean the water circuit needs descaling before anything else is investigated. On cube ice machines in Johannesburg we see this fault regularly, usually alongside overdue descaling.

Ice Machine Maintenance Contracts normally resolves it. Standard visits are two to four hours per machine on a fixed schedule.

Sometimes — where the fault is a water-side problem the machine can often be run on reduced output until parts arrive. Where a compressor or leak is involved we advise buying in bagged ice while the repair is completed.